Introduction:
PACT analysis is one of the procedures that is used to determine the utility of an interactive system. It also can refer as a framework for designing interaction systems. PACT analysis contains some factors that is People: relevant user characteristics and skills, Activities: how is the activity currently carried out, why and what can be improved, Context: the environment of the activity and Technology: what tools are used now, and how might new developments be used. Depending on those factors we have started our analyzing process.
Comparing among topic we get interest in Check out bus schedule on a web travel planner. We start our task searching online with different transport company who have web based and online facilities. We decide all the factors of PACT analysis should be supported and we select Swebus transport which will help us to accomplish our analysis.
Swebus is a renowned company in Sweden. They provide all the facilities and traveling with Swebus that is very enjoyable. We enter into the Swebuss web site and have a look in whole. There are different option and feature and traveler can easily get all information include bus/time schedule and fix a trip.
About the users:
For our chosen system, we can identify a user group who are computer skilled and they need to travel on vacation or business purpose. To search a bus schedule, this user group has no specific age limit and sex as a factor. They have to know how to operate computer and browse the web pages.
The current IT solution SweBus portal is not suited for the user groups who have no computer skill. The solution is not affordable if the user has no Internet enable device.
About the activity:
The main activity is to check the bus time schedule in the web portal. For this user should the web portal link where they will find a search box to search their required bus schedule. After retrieving information from the web, they can check whether the time is suitable or not. And if it is ok then user can book ticket or buy the ticket through the online payment system. The user checks the schedule often when they are interested to travel to different location. But they checks more in vacation season.
The system should react very fast. Because in the same time, many user can search schedule together and book ticket. If the system is slow then different user can find different information for the same schedule which is wrong. And for limited number of ticket, while one user is searching the schedule first, another user can book that ticket.
The schedule search is performed by individually where traveler will be the only user and the system performs as an opposite part. The solution can display wrong information if there is any technical problem inside. And if the user makes any mistake like providing wrong travel information to the system, the system will display irrelevant information. If the user provides wrong information to receive the ticket confirmation, then he will not receive the confirmation after paying the fare.
The SweBus has all the above properties and it fulfills the basic activities and sub activities for the system. The user can search his bus schedule in www.swebus.se providing date and location. Then he can select his schedule and book for tickets through online payment system. The ticket confirmation can be sent to user’s email or mobile.
About the context:
Some of the factors like smooth Internet connectivity, user friendly web design, browser compatibility, and sufficient data are necessary for the web based travel planner. If the Internet connectivity is not fast then the user can be bored in searching his plan and buying their tickets. The portal should have nice user friendly interface where user can easily find out his input fields, buttons, etc. The browser should be browser compatible because different users can have different browser and all browser should have same information and format. The information has to be displayed in nice format as if they can chose their trip and book ticket.
The SweBus portal has a nice and friendly interface, different language facilities, browser compatibility and easy and fast data generation system.
About the technology:
To input information in the web portal, user should go through a connected Internet device and browse the portal with correct web address. Then providing input like date, location in the search area. After submitting the information, the list of data will be displayed according to date, time, fare etc. and the output information can be displayed on the web page, in the user email address or in the mobile phone via sms. And the data should be centrally stored in the central database.
The SweBus has departure and destination list from where user can easily select his location. And date can be selected manually or from the calendar. The information is displayed in the list with detail information like total journey time, fare, location etc. user can select and book his trip by selecting the check box. The information is automatically stored in the cart box and user can pay by his credit card. But in this solution user can not book multiple ticket at a time.
Conclusion:
To implement such a new system, The specific requirements for this solution are a nice web portal, high data transfer speed, secured hosting server, proper update and management. The content should be secured as there will happen money transaction. The database structure should be well structured for fast data retrieval. And there should have features for multiple ticket purchasing system.